Conditions of Use

Heart of Love International provides these services described to you subject to the conditions contained within this document. If you visit our website, you accept these conditions. Please read them carefully. In addition, when you use any current or future Heart of Love International website or service or visit any entity referenced by Heart of Love International on its website, you also will be subject to the guidelines and conditions applicable to any such entity.

Copyright

All content included on this site, such as text, graphics, logos, photographs, button icons, images, audio clips, digital downloads, data compilations, and software, is the sole and exclusive property of Heart of Love International or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Heart of Love International and protected by U.S. and international copyright laws.

Trademarks

Heart of Love International’s trade names, trademarks, trade dress, and service marks, including those marks indicated on our website are the sole and exclusive property of Heart of Love International, including, without limitation, designs, logos, page headers, button icons and scripts (“Marks”). Heart of Love International’s Marks and trade dress may not be used in connection in any way not expressly authorized in writing by the Heart of Love International or in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits Heart of Love International All other trademarks not owned by Heart of Love International that appear on this site are the property of their respective owners.

License and Site Access

Heart of Love International grants you a limited, nonexclusive, nontransferable, and revocable license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of the Heart of Love International This license does not include any resale or commercial use of this site or its contents; any collection and use of any information, images, content or photographs or any derivative use of this site or its contents; any downloading or copying of information for the benefit of another; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Heart of Love International You may not frame or utilize framing techniques to enclose any Marks, photographs, content or other proprietary information (including images, text, page layout, or form) of Heart of Love International’s website without express written consent. You may not use any meta tags or any other “hidden text” utilizing Heart of Love International’s website name or Marks without the express written consent of Heart of Love International Any unauthorized use terminates the permission or license granted by Heart of Love International, to access this site.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY HEART OF LOVE INTERNATIONAL ON AN “AS IS” AND “AS AVAILABLE” BASIS. HEART OF LOVE INTERNATIONAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. HEART OF LOVE INTERNATIONAL DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THE HEART OF LOVE INTERNATIONAL WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HEART OF LOVE INTERNATIONAL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

Site policies, modification, and severability

Heart of Love International reserves the right to make changes to this site, policies, and these Conditions of Use at any time. Suppose any of these conditions shall be deemed invalid, void, or for any reason unenforceable. In that case, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Contact Information

If you have any questions, comments, or concerns regarding our privacy practices or terms of use, please contact us at the address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Heart of Love International
287 Shore Road
Old Lyme, CT 06371

If you are not satisfied with our response, and are in the European Union, you may have a right to lodge a complaint with your local supervisory authority.

Child Sponsorship

Recurring Donation. To ensure your donations are not interrupted, you must provide us with one or more Payment Methods. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. If you agree to a monthly donation, your donation will be charged to the Payment Method you provided monthly until you contact us to cancel and, if selecting a Sponsorship Plan, you agree that the Payment Method on file will be charged the donation amount then in effect on a recurring basis without any further authorization from you.

Your specific monthly payment date (“Billing Date”) may be determined by the day or month you sign up and will be indicated on your “Account” page. Visit the Heart of Love .com website and click on the “Billing details” link on the “Account.” The terms of your payment may be determined by agreements between you and the financial institution, debit/credit card issuer or other provider of your chosen payment method (your “Payment Method Provider”).

For some Payment Methods, the Payment Method Provider may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method Provider for details (see “Cancellation” below).

Different Child Sponsorship Plans. We may from time to time offer several different Child Sponsorship or donation plans, each with different donation amounts which will be disclosed at the time of your selection or in other communications made available to you. You can find specific details regarding your sponsorships and other donations by visiting the Heart of Love .com website and clicking on the “Account” link available at the top of the pages under your profile name.

Additional donations. We may offer several alternative donation opportunities from time to time, including one-time donations and recurring donations. These may be restricted or unrestricted. Details will be disclosed at the time of your selection or in other communications made available to you. You can find specific details regarding the additional donations you have committed to by visiting the Heart of Love website and clicking on the “Account” link available at the top of the pages under your profile name.

Updating your Payment Methods. You can update your Payment Methods by going to the “Account” page. We may also update your Payment Methods using information provided by or with authorization from your Payment Method Provider. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

Cancellation. You can cancel your recurring donations at any time, this includes your Child Sponsorship plan. Donations are not, however, refundable. To cancel, please provide at least 3 working days’ notice before your Billing Date to avoid any future charges. You can do this by visiting My Account or calling 888–784–0289.

Changes to the amount of Child Sponsorship plans. While we work hard to keep the cost of our programs low, there are rare times when we may need to increase the rate of our Child Sponsorship plans. This is generally due to inflation increasing the cost of providing care to the children we support. While we know that most supporters recognize this challenge and support these rate rises, we also understand that some of our sponsors are already giving at their maximum, and we appreciate that! If we need to take this step in the future, unless stated otherwise in a particular communication, we will provide you with at least 30 days’ notice and provide you with an opportunity to opt out of the increase.

Child and Youth Protection and Appropriate Conduct Standards

As a child- and youth-focused organization, Heart of Love is committed to the well-being and treatment of all children and youth. As such, it is expected that all supporters must comply with Heart of Love ’s Child and Youth Safeguarding standards (as outlined below) and any periodic updates made to them. Failure to comply with these standards may result in immediate suspension and possible termination of sponsorship or other engagement.

General Commitments

These are the behavioral expectations that Heart of Love expects regarding the treatment of all children and youth, regardless of their affiliation with programming or status as a participant.

• Demonstrate respect for all children and youth and not engage in behaviors or use language (including in the form of suggestions or advice), that is verbally, emotionally, or spiritually abusive, sexually suggestive, degrading, humiliating, belittling, shaming, coercive, harmful or is otherwise culturally inappropriate.

• Recognize that a supporter is accountable for their response to a child or youth’s behavior, even when a child or youth initiates inappropriate behavior.

• Recognize that it is never appropriate for an adult to engage in a romantic relationship, marriage, or sexual/sexually suggestive behavior (including in-person and digital/virtual interactions) with anyone under age 18, even if it is legal according to local law.

• Never condone or participate in illegal, unsafe, coercive, or abusive behavior of any child or youth, including physical or sexual assault, emotional abuse, in-person or online exploitation, trafficking, harmful traditional practices, and spiritual or ritualistic abuse.

• Never hire or compel a child to engage in any form of work that is mentally, physically, socially, or morally dangerous and harmful to children or youth, or that interferes with their education. Ensure any employment of a child or youth, supports his or her development and complies with all local laws regarding the employment of minors.
Commitments relating to participants, former participants, and their families.

These are the behavioral expectations that Heart of Love expects from supporters regarding the treatment of all participants, former participants, and their families.

• Always uphold the trust and confidence placed in you as a child and youth advocate to protect children and youth and serve their best interests. Conduct yourself in a way that safeguards participants from all forms of abuse, neglect, and exploitation.

• Never share or publish personal or private information about a participant, former participant, or their family without the person’s permission, unless when done in compliance with required child protection-related reporting or as mandated by law. The principle of keeping participant information confidential applies even if a supporter no longer has any affiliation with the participant, child and youth development center, Heart of Love International, and/or International Partner.

• Recognize that in some circumstances, particularly those related to inappropriate physical or digital behavior, a breach of these Child and Youth Protection and Appropriate Conduct standards may also be a breach of law and, therefore, subject a sponsor or donor to serious legal consequences.

• Ensure all written and digital communications with participants is healthy and respectful, following all Heart of Love guidelines about written and digital communication with participants.

• For the best interest of all parties, only communicate with a participant through Heart of Love’s established communication processes.

• Never visit a participant or their caregiver(s) independent from Heart of Love or otherwise outside the bounds of what has been arranged on a Heart of Love trip or visit.

Protection and Safeguarding Commitments when participating in trips, visits, or other engagements:
In addition to the behaviors outlined above, these are the expectations for behaviors in the context of participating in programming, trips, or visits at the child and youth development center and/or with program participants, regardless of age.

• Treat all participants with dignity and respect, regardless of their gender, age, race, religion, social background, culture, special needs, or disability. Contribute to creating an environment where children or youth are respected and encouraged to discuss their concerns and rights.

• Only engage in activities and relationships with participants that are in line with biblical principles, and appropriate to their age and developmental abilities.

• Understand that sponsorship and other forms of monetary support may create a dynamic of power and authority that can affect participants and their caregivers. Avoid situations where these dynamics could be abused for personal advantage.

• If made aware of any actual or potential abuse, neglect, or exploitation of participants, immediately follow Heart of Love ’s process for raising concerns and respect for the privacy of everyone involved.

• Engage in program-related activities with participants only in open or visible places. If an activity needs to take place in an enclosed space, follow the “two adult rule,” and ensure that at least one other approved adult is present.

• Submit to the lawfully permitted background or police checks as requested prior to any real-time (in-person or digital) contact with participants or access to their personal information.

• Seek guidance about what is locally appropriate when taking photos or videos. Always follow Heart of Love and church dignity standards and will respect the wishes of people captured in the photograph or video.

• Respect that participants’ and their communities may have different expectations and cultural values around appearance, language, expressions of affection and other actions and ensure that my behavior demonstrates that respect. Follow any recommendations provided by Heart of Love.

• Respect that everyone’s personal boundaries and comfort with appropriate physical affection is different. Avoid any kind of physical contact with participants, their families, or others unless they are comfortable.

• Do not use any kind of violence, physical discipline or physical punishment with participants or program staff.
• Do not travel alone with a participant except in an emergency where circumstances require immediate movement to protect against serious physical injury or death. If a life-threatening emergency occurs, make all efforts to continue implementing child safeguards.

• Comply with the specific obligations and expectations Heart of Love provides for each specific trip or visit.

Suspension and Termination

Where a sponsor or supporter breaches the Child and Youth Protection and Appropriate Conduct Standards, Heart of Love may elect to suspend or terminate sponsorship.

In addition, any person listed on a sex offender registry and/or who has been convicted of a sex crime, or living at the same address as such a person is ineligible to be a sponsor or donor. Heart of Love will terminate the sponsorship or donation account of any person found on a sex offender registry and/or who has been convicted of a sex crime. Heart of Love will also terminate the sponsorship or donation account of any persons living at the same address as a registered and/or convicted sex offender.

Conditions of Use